Return and Exchange
Return & Exchange Policy:
Your satisfaction is important to us. We are happy to accept returns on saleable, unworn merchandise.
Item(s) purchased can be refunded and exchanged within 7 days from the date of receiving your shipment
Attached price tag must be intact on the dress, and RETURN LABEL card.
*Exchange and refund policy does not include accessories
**We will cover all the fees for shipping your exchange/return order inside Saud Arabia
Online returns process:
- Go to your account at www.vividflair.co.uk and choose “My Orders”
- Click on the “Return” icon at the top of the page
- Fill in the form and click on send
- Your request will be reviewed and will send you the Airway bell (AWB) within 48 hr
- The shipping company will arrange the pickup date
- After checking the items, the return / exchange process will proceed and refund within 48 hr
The return process may take up to 14 days from shipping date
For more information we are happy to support you through our free number in Saudi Arabia from 9 AM to 5 PM