Return and Exchange

Return & Exchange Policy:

Your satisfaction is important to us. We are happy to accept returns on saleable, unworn merchandise.

Item(s) purchased can be refunded and exchanged within 7 days from the date of receiving your shipment

Attached price tag must be intact on the dress, and RETURN LABEL card.

*Exchange and refund policy does not include accessories

Online returns process:

  • Go to your account at www.vividflair.co.uk and choose “My Orders”
  • Click on the “Return” icon at the top of the page
  • Fill in the form and click on send
  • Your request will be reviewed and will send you the Airway bell (AWB) within 48 hr
  • The shipping company will arrange the pickup date
  • After checking the items, the return / exchange process will proceed and refund within 48 hr

The return process may take up to 14 days from shipping date

For any additional questions, you can contact our customer support team, from Saturday until Thursday from 9am to 9pm except Fridays from 3pm to 9pm